Delivery and Returns
Delivery Information
We strive to deliver your order quickly and hassle-free. Here’s everything you need to know:
Delivery Costs and Timeframes
• Republic of Ireland: €5.00 (Free for orders over €75)
• Delivery in 4-5 working days
• Northern Ireland: €5.00 (Free for orders over €75)
• Delivery in 4-5 working days
• United Kingdom: £6.00 (€7.00) (Free for orders over €100)
• Delivery in 5-7 working days
• Europe: €15.00 (Free for orders over €175)
• Delivery in 4-5 working days
• Rest of the World: €25.00 (Free for orders over €225)
• Delivery in 5-7 working days
Important Notes
• A contact phone number is required for all orders.
• Once dispatched, you’ll receive an email with a tracking link to follow your order.
Returns Policy
We hope you love your purchase! If not, you can return it within 14 days of receiving your order for a refund.
Conditions for Returns
• Items must be in their original condition, with all tags attached and in their original packaging.
• Returns that are soiled, damaged, or carry excessive odors (e.g., perfume, smoke) will not be accepted.
• Certain items, including gift cards, earrings, necklaces, hairbands, and personal care products, cannot be returned.
How to Return Your Item
For Republic of Ireland Customers
We’ve partnered with Drop2Shop to make returns simple:
1. Log your return at our Returns Portal.
• Enter your order ID and Eircode or email.
2. Select the items you wish to return.
3. Choose your refund method:
• Gift Card with 20% extra credit
• Original payment method
4. Pay the €4.50 return shipping fee.
5. Drop your parcel at any Drop2Shop location.
• No printer needed!
Alternatively, you can send your return directly to:
The Casual Company
Unit 3, Seatown Business Campus
Seatown Road
Swords, Co. Dublin
K67 H981, Ireland
For UK Customers
Log your return using the same Returns Portal and post your item to:
The Casual Company
67 Coney Road
Derry
Northern Ireland
BT48 8JP
Return items at your own cost via your local postal service.
For International Customers
Return items at your own cost via your local postal service to the following address:
The Casual Company
Unit 3, Seatown Business Campus
Seatown Road
Swords, Co. Dublin
K67 H981, Ireland
• For customers outside the EU, ensure an electronic customs declaration is clearly visible on your parcel.
Refund Process
• Refunds are processed within 7 working days of receiving your return.
• We will notify you once your return has been received and inspected.
• Refunds are issued to your original payment method or as store credit, depending on your choice during the return process.
Exchanges
We currently do not offer exchanges. Simply return the item and place a new order.
Failed Delivery Attempts
If you’re not available to receive your delivery, the postman will leave a delivery docket with instructions to collect your parcel from your local post office.
Disputes
If you feel your issue hasn’t been resolved, you can escalate it through the EU Online Dispute Resolution Platform.
Need Help?
Contact us at hello@casualcompany.ie, and we’ll be happy to assist you.